In business, written communication is needed as a permanent record of what was said, to whom, by whom, and on what date. Whether a person is writing a memo, an e-mail message, or a letter, information must be presented in a way that focuses the reader’s attention and sustains the person’s interest. Clearly written letters and memos make a positive impact on the recipient. Writing that is so clear it can’t be misunderstood brings the desired response, saves time and increases productivity.

Class Size: Preferably 20 persons