Customer Relationship Management

“If you want one year of prosperity, grow grain. If you want ten years of prosperity, grow trees. If you want one hundred years of prosperity, grow people.”

– Ancient Chinese poem –

Most customer service practitioners know how to converse, but they will struggle when coming to ways in improving on their own communication competencies and effectiveness as well as leading customer relationship management to improve. This is especially true when they attempt to move from relationship to a more professional approach to servicing a customer. More often than not, when a customer service practitioner faces a prospect in unfamiliar scenarios, they become ineffective for reasons ranging from a lack of personal confidence to inadequate communication techniques in handling the customer. This customer service development program is specially designed for customer service portfolios and offers you a holistic approach that helps to ensure that you are able to service effectively as well as lead others to achieve new levels of success at the marketplace. Emphasis is given to the mindset of the customer service practitioners as well as refining the communication techniques of the individuals.

Class Size: Preferably 20 persons

Customer Relationship Management

focuses on the following areas:

Communication

Negotiation

Problem solving and decision making

Relationship management

Service mindset

Training Outcome

After completing the program, you should be able to:

Acquire fundamental skills in customer service management and managing key accounts
Communicate and negotiate effectively about service issues and solutions to both internal and external customers
Create a loyal relationship between the customer and your company’s brand and what it represents
Cultivate a “Can Do!” service-oriented mindset
Utilize a professional and standardized approach in servicing customers